ctk999 Frequently Asked Questions

ctk999 requires a valid government-issued photo ID for account verification — your National ID card, passport, or driving licence are all accepted. You may also be asked to provide a proof-of-address document such as a utility bill or bank statement dated within the last 90 days, and proof of ownership of your chosen payment method (for example, a screenshot of your bKash or Nagad account showing your registered mobile number). Submitting clear, legible documents speeds up the process considerably.

To reset your ctk999 password, go to the login page and click "Forgot Password". Enter the email address linked to your account and ctk999 will send a secure password-reset link within a few minutes. Follow the link, enter your new password, and confirm. If you do not receive the email within five minutes, check your spam folder. For further assistance, contact [email protected] and the team will verify your identity and reset your credentials manually.

No — ctk999 strictly permits one account per player. Opening multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact [email protected] immediately so the team can merge or close the duplicate without penalty.

To permanently close your ctk999 account, email [email protected] from your registered address and request account closure. The support team will process your request, withdraw any remaining balance to your verified payment method, and close the account within 72 hours. If you are closing your account due to gambling concerns, ctk999 strongly recommends requesting self-exclusion instead, which provides additional protections and prevents re-registration during the exclusion period.

Nagad deposits on ctk999 are processed in real time and your account balance is usually updated within two to five minutes of a confirmed Nagad payment. If your deposit has not appeared after fifteen minutes, check your Nagad transaction history to confirm the payment was sent to the correct ctk999 merchant number and that the transaction status shows as successful. For unresolved delays, contact [email protected] with your Nagad transaction ID.

The minimum deposit amount on ctk999 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. There is no maximum deposit limit imposed by ctk999, although your individual mobile banking provider may impose its own daily transfer limits independently of the ctk999 platform.

The minimum withdrawal amount on ctk999 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit, in line with standard anti-money-laundering practice. ctk999 does not charge a withdrawal fee on its end, though your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges. Ensure your account is fully verified before submitting a withdrawal request to avoid delays.

Most ctk999 withdrawals to bKash and Nagad are processed within one to four hours during business hours. In some cases, particularly for first-time withdrawals or amounts above a certain threshold, additional identity verification may be required, which can extend the processing time to up to 24 hours. Withdrawals requested during peak periods or late at night Bangladesh Standard Time (UTC+6) may be processed the following morning. You will receive a notification once your withdrawal has been dispatched.

Yes — ctk999 supports withdrawals to Rocket and Upay in addition to bKash and Nagad. To withdraw to Rocket or Upay, select the relevant provider in the Withdrawal section of your account dashboard, enter your registered mobile number, specify the amount, and confirm. The withdrawal will be sent to the mobile wallet registered under your verified ctk999 account details. If you wish to change your withdrawal method, contact [email protected] for assistance.

ctk999 does not charge any platform-side fees on deposits or withdrawals. All transaction costs applied by third-party payment providers — such as bKash send-money charges, Nagad cash-out fees, or bank transfer fees from Dutch-Bangla Bank or BRAC Bank — are governed by those providers and are separate from ctk999. We recommend checking your mobile banking app's fee schedule if you want a full picture of the end-to-end cost of a transaction.

ctk999 offers an extensive slots library featuring games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The collection includes classic three-reel slots, modern five-reel video slots, jackpot slots with progressive prize pools, and Megaways titles with thousands of payline combinations. You can browse the full catalogue in the Slots section of ctk999, filter by provider or feature, and play most titles on both desktop and mobile without downloading any additional software.

Yes — ctk999 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including cricket betting, live casino, slots, account management, deposits, and withdrawals, is accessible through your smartphone or tablet browser without needing to download a dedicated app. The mobile layout adapts automatically to your screen size. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can access ctk999 on any modern mobile device with a stable internet connection.

The RTP (return-to-player) rate varies by individual slot title on ctk999, as each game is developed and certified by its respective provider. Most slots in the ctk999 library carry an RTP between 94% and 97%, which is in line with industry standards. The RTP figure represents the theoretical long-run percentage of wagers returned to players as winnings and does not guarantee any specific outcome in a single session. RTP information for each game is available in the game's help or information panel.

All games on ctk999 use certified Random Number Generator (RNG) technology supplied by their respective providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others — all of whom are subject to independent third-party fairness audits. ctk999 does not alter game logic, odds, or outcomes in any way. The platform operates transparently, and fair play is a core operating principle. If you ever have a concern about a specific game result, contact [email protected] with the game session details.

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before you can withdraw any winnings generated from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. On ctk999, not all game types contribute equally — slots typically count 100% towards wagering, while table games may count at a lower rate. Check the specific bonus terms in your account for the exact contribution rates.

ctk999 rewards its most active players through an ongoing loyalty programme. As you play and wager across casino games, cricket betting, and slots, you accumulate loyalty points that can be exchanged for bonus credits, free spins, or other rewards. Higher-tier players may receive personalised promotions, faster withdrawal processing, and dedicated account management. Full details of the loyalty programme tiers and point-earning rates are available in the Promotions section of your ctk999 account dashboard.

Yes — all ctk999 bonuses carry an expiry date by which wagering requirements must be completed. If the wagering conditions are not met before the bonus expires, the bonus amount and any associated winnings are forfeited automatically. Expiry periods vary by promotion type: welcome bonuses typically expire within 30 days of being credited, while reload and free-spin bonuses may have shorter windows. Always check the expiry date shown in your Bonuses section at the time of claiming.

ctk999 regularly runs seasonal and event-based promotions for players in Bangladesh, including offers tied to Eid, Pohela Boishakh, the BPL season, IPL, and T20 World Cup tournaments. These promotions can include deposit match bonuses, free bets on featured cricket fixtures, prize draws, and enhanced odds on marquee matches. Seasonal promotions are announced in the ctk999 Promotions section and via notifications to registered players, so keeping your contact preferences updated ensures you do not miss an offer.

ctk999 protects player data with 256-bit SSL/TLS encryption on all connections, encrypted storage for sensitive documents and financial records, and strict internal access controls that limit data visibility to authorised personnel only. Passwords are stored using one-way cryptographic hashing and are never visible to ctk999 staff. ctk999 does not sell or share your personal data with third parties for marketing purposes. For full details, read the ctk999 Privacy Policy at ctk999.vip/privacy-policy.

The minimum age to register and play on ctk999 is 18 years. This policy is strictly enforced through mandatory identity verification for all accounts. ctk999 does not permit access by individuals under the age of 18 under any circumstances. Any account found to belong to a minor is immediately closed and any deposited funds are returned. If you suspect a minor has accessed the platform, please report it to [email protected] immediately.

To self-exclude from ctk999, log in to your account and navigate to the Responsible Gaming section of your account settings, where you can activate self-exclusion for periods ranging from six months to five years, or permanently. Alternatively, email [email protected] at any time — day or night — and our support team will apply the self-exclusion to your account immediately upon request. During self-exclusion, your account is closed, all marketing communications are suppressed, and re-registration is blocked for the full exclusion period.

Yes — ctk999 provides deposit limits, loss limits, and session time limits as standard responsible gaming tools. You can set a daily, weekly, or monthly cap on the amount you deposit or lose through your account settings under Responsible Gaming. Limits that reduce your activity take effect immediately. Any request to increase a limit is subject to a mandatory cooling-off period before it is applied, giving you time to reconsider. These tools are always available and completely free to use.